We have been working with Wilson for years. Techs have always had polite, respectful and honest. Communication is great with Kaitlyn when booking our appointments as well. She is so sweet!
We have the twice a year maintenance plan to ensure there are no hiccups.
It really came in handy a year ago when lightning struck nearby our house and it melted the condenser. Because we have a special service plan, we got priority service and they came out quickly.
The tech showed me how lightning had melted it but Coincidentally, he said, these always go out at year five, so we were due anyways. But he had the part in stock and we were able to get our AC up and running quickly.
I highly recommend getting the maintenance service, which is twice a year for it's $139 x2.
Response from the owner:Hi KMichelleBS,
Thank you so much for your continued trust in Wilson Heating & Air Conditioning over the years! We’re glad to hear that our team, including Kaitlyn, has always provided you with respectful and prompt service. It’s great to know that your maintenance plan has been beneficial, especially during that lightning incident. We take pride in being there for our customers when they need us most. Your recommendation means a lot to us, and we look forward to serving you in the future.
Best,
The Wilson Team